Support
Help for paramedics, EMTs, and EMS educators using Protocol Guide. This page is a static support destination for App Store review and customers who need contact and account guidance without signing in.
Contact
Account issues, billing, bugs, or feedback: support@protocol-guide.com
We reply as soon as we can. Include your app version and device when reporting a bug.
Account & privacy
How do I delete my account?
In the app: Profile → Account → Delete Account. Type DELETE to confirm. This permanently removes your account and associated app data.
How do I manage or cancel Pro?
If you subscribed through Apple: Settings → Apple ID → Subscriptions → Protocol Guide, or Profile → Manage Subscription in the app. Web/Stripe billing uses the same Manage Subscription path when signed in on web.
Sign in with Apple issues?
Sign out from Profile, then sign in again with Apple from the login screen. If it still fails, email support with the approximate time of the error.
Product FAQ
How do I search protocols?
Choose your county or agency on Home, then search by voice or text. Results cite source agency and protocol reference.
How do I change county or agency?
Open Profile and use the county/agency picker.
Is this a substitute for agency protocols?
No. Protocol Guide is a clinical reference tool only. Always follow your agency’s current protocols and medical direction.
Pro subscription (consumer)
- Pro Monthly — billed monthly while active; cancel anytime; access continues through the paid period.
- Pro Annual — billed yearly while active; cancel anytime; access continues through the paid period.
- Prices shown in-app are localized by the App Store for your region.
- Legal: Terms of Use (EULA) · Privacy Policy · Clinical Disclaimer